Delivery

Our delivery costs break down into:

Standard delivery – £5.95 and this applies to as many standard weight items as you like. You will not be charged more than £5.95 to a single address.

These items will be dispatched when payment has cleared and will reach you within 3-5 working days.

Heavier Items – £20.00 and you may include as many standard items in this order as well and the delivery price will remain £20.00.

These should reach you within 3-5 working days. Please ensure that you have included a contact phone number in case of any trouble delivering.

Furniture, Mirrors and Chandeliers – these items are available for delivery.

Please pay for the items at checkout and then contact us on 020 8941 9269 or by email enquiries@belleepoque.me.uk to arrange delivery. Payment of delivery is made separately.

Delivery can only be made to mainland UK and excludes Scottish Highlands and Islands, Northern Ireland, Eire, Isle of Man, Isle of Wight and the Channel Islands.

Local delivery may be done by us at our discretion within a radius of 10 miles.

A specialist furniture courier company will be used for areas outside of this radius and the charge will be no more than £80 within England, £90 to Wales and £120 to Scotland.

We will make every effort to deliver at a time convenient to you within two weeks of your purchase.

You are more than welcome to collect from East Molesey, Surrey or use your own courier.

Large and heavy items will be delivered ground floor.

Items that don’t fit –  we cannot take items back in the eventuality that they don’t fit. We cannot stress enough that it is vital to measure not only the space that you are planning to put the item but to also check access to this space including turning/maneuvering room and restricted spaces like doorways.

Couriers

We are more than happy for you to either collect items yourself or to work with your own courier service. We take no responsibility for damage or loss to items once they have left the premises if you have arranged your own transportation, neither does our insurance cover them anymore.

Items to be collected by a courier should be collected within 14 days otherwise a storage fee will be levied.

Exceptions

For delivery to the Scottish Highlands and Islands, Northern Ireland, Eire, Isle of Man, Isle of Wight and the Channel Islands please contact the shop for advice on delivery charges and timing.

Europe and worldwide

We are happy to source a quote for international shipping however we do not take responsibility for any duties, taxes and restrictions and this responsibility has to lie with you, the customer. Please contact us before purchase for all international purchases.

Returns

Whilst we hope that you will love everything you buy from Belle Epoque we understand that sometimes you will need to return items that you have purchased from our website. You have a legally protected 14 day window with which to return these items without explanation however you are required to contact us and inform us of your wish to do so within 5 days in writing either using the form on our Terms and Conditions page or by email (enquiries@belleepoque.me.uk) or post (Belle Epoque, 88 Walton Road, East Molesey, Surrey, KT8 0DL).

Please then return the item wrapped carefully and in the original packaging at your own cost. Please also include your contact details. Returned items remain your responsibility until we receive them back at the shop so you are advised to use a signed for postage option or certificate of postage to ensure items are kept safe.

Once the item has been received safely back at the shop we will refund the price of the item excluding all postage.

If the item is returned in damaged or used condition we may deduct the funds to repair (if possible) from your refund. All refunds will be made within 14 days of receipt of the returned item.

Damaged/Faulty Goods

If goods arrive damaged, faulty or not as ordered please contact us within 24 hours so that we may rectify the situation with a replacement or refund.

Bespoke items cannot be returned unless faulty or damaged.